FAQs
Shipping & Processing
- How long does it take for my order to ship?
- Every item is handmade to order.
- Standard processing takes 5 to 7 business days before shipping.
- Do you offer international shipping?
- Currently, we only ship to addresses within the United States.
- All domestic orders include a tracking number via email.
- Can I track my delivery?
- Yes, you will receive a tracking link via email once shipped.
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Please allow 24 hours for the tracking status to update.
- What happens if my package is stolen or lost after delivery?
- We are not responsible for lost or stolen packages [1].
- Once tracking shows "Delivered," please contact your local carrier [1].
Product Care & Sizing
- How do I wash my handmade items?
- We recommend spot cleaning or hand washing in cold water.
- Lay items flat to air dry to preserve fabric quality.
- What sizes are the XL scrunchies?
- Our XL scrunchies wrap comfortably 2 to 3 times around hair.
- They are designed with strong elastic for thick or textured hair.
- Will my device fit the Kindle sleeves or laptop cases?
- Standard sizes fit ALL Kindle devices and 13-17 inch laptops.
- Check the dimensions listed on each product page before ordering.
Returns & Custom Orders
- What is your return policy?
- Because items are handmade, all sales are final.
- If your item arrives damaged, contact support within 48 hours.
- Do you accept custom fabric requests?
- Yes, we love creating custom pieces based on fabric availability.
- Email our support team directly to discuss custom orders.- edith.handmade.co@gmail.com